Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," "our," or the "Company") collects, uses, discloses, and protects your personal information when you visit our website at meal-modpizza.rest, place orders online, use our mobile application, or otherwise interact with our services. Please read this policy carefully before using our services.

By accessing or using our website, placing an order, or otherwise engaging with Mod Pizza, you acknowledge that you have read, understood, and agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy is governed by applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act, and other applicable consumer protection regulations.

1. Who We Are

Mod Pizza operates as a food service business in the United States. Our services include online food ordering, delivery coordination, in-store dining facilitation, and related customer engagement activities through our digital platforms.

For all privacy-related inquiries, requests, or concerns, please contact us using the information listed above or through the dedicated Privacy Contact section at the end of this document.

2. Information We Collect

We collect various types of information in order to provide, improve, and personalize our services to you. The categories of information we collect are described below.

2.1 Personal Identification Information

When you create an account, place an order, or contact us, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Billing and shipping address (including city, state, and ZIP code)
• Date of birth (for age verification and promotional purposes)
• Username and password for account creation
• Profile photo or avatar (if voluntarily provided)

2.2 Payment and Financial Information

When you make a purchase, we collect payment-related information necessary to process your transaction. This may include:

• Credit card or debit card details (card type, last four digits, expiration date)
• Billing address associated with the payment method
• Transaction history and order records
• Digital wallet identifiers (e.g., Apple Pay, Google Pay references)

Please note that full payment card numbers are processed through PCI-DSS compliant third-party payment processors and are not stored on our servers.

2.3 Order and Food Preference Information

As a food service company, we collect information related to your ordering habits and preferences, including:

• Food items ordered, including customizations and dietary preferences
• Order frequency, timing, and history
• Delivery or pickup preferences
• Loyalty program participation and points balance
• Promotional codes or offers redeemed

2.4 Usage Data and Technical Information

When you visit our website or use our digital services, we automatically collect certain technical and usage information, including:

• IP address and approximate geographic location derived from IP
• Browser type, version, and settings
• Operating system and device type
• Referring URL and exit pages
• Pages visited on our website and time spent on each page
• Links clicked and features used
• Date and time of visits
• Search queries entered on our platform
• Error logs and crash reports

2.5 Device Information

If you access our services through a mobile device or application, we may collect additional device-specific information, including:

• Device model, manufacturer, and hardware specifications
• Unique device identifiers (UDID, advertising identifiers)
• Mobile network information and carrier
• App version and update status
• Push notification token (if you consent to receive notifications)
• GPS or location data (if you grant location permissions)

2.6 Cookie and Tracking Technology Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing behavior on our platform. For more detailed information, see Section 8 (Cookies and Tracking Technologies) of this policy.

2.7 Communications and Customer Support Data

When you contact us via email, chat, or phone, or submit a review or feedback, we collect:

• The content of your messages or inquiries
• Contact information you provide in communications
• Records of correspondence for training and quality assurance purposes
• Feedback, ratings, and reviews you submit

2.8 Social Media and Third-Party Login Data

If you choose to log in or register using a third-party social media account (such as Facebook or Google), we may receive information from that platform, including your name, email address, profile photo, and any other information you have made publicly available or authorized that platform to share with us.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. These purposes include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, including coordinating delivery or pickup
• Communicating order confirmations, status updates, and delivery notifications
• Managing your account and loyalty program membership
• Processing payments and refunds
• Verifying your identity and preventing fraud

3.2 Customer Support

• Responding to your questions, complaints, and support requests
• Resolving disputes or issues related to orders or payments
• Providing order-related follow-up communications

3.3 Marketing and Promotional Communications

• Sending you promotional emails, SMS messages, or push notifications about special offers, new menu items, and events (with your consent where required)
• Personalizing the content, offers, and recommendations displayed to you on our platform
• Running contests, sweepstakes, or loyalty reward campaigns
• Delivering targeted advertisements through our partners and third-party advertising networks

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email, adjusting your notification preferences in your account settings, or contacting us directly at [email protected].

3.4 Analytics and Service Improvement

• Analyzing usage trends and patterns to improve website performance and user experience
• Conducting internal research and development to enhance our menu, services, and technology
• Generating aggregated, anonymized statistical reports about our user base
• A/B testing features, designs, and promotional content

3.5 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to legal process, court orders, or government requests
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Mod Pizza, our users, and the public
• Detecting, investigating, and preventing fraudulent transactions and other illegal activities

4. Legal Basis for Processing

Under applicable United States law, including FTC regulations and state consumer protection statutes, we process your personal information based on the following legal grounds:

• Contractual Necessity: Processing required to fulfill your orders and deliver our services
• Legitimate Interests: Processing necessary for fraud prevention, security, analytics, and business operations, where such interests are not overridden by your rights
• Consent: Where you have given us specific, informed consent (e.g., marketing emails, location tracking)
• Legal Obligation: Processing required to comply with applicable laws and regulatory obligations

5. Sharing Your Information with Third Parties

We do not sell your personal information to unaffiliated third parties for their own marketing purposes. However, we do share information with trusted partners and third parties in the following circumstances:

5.1 Service Providers

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain its confidentiality. Categories of service providers include:

• Payment processors and fraud detection services
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and customer communication platforms
• Analytics and data intelligence vendors
• Customer support software providers
• IT security and cybersecurity firms

5.2 Business Partners

We may share information with carefully selected business partners to offer joint promotions, co-branded services, or integrated features. Any such sharing will be disclosed to you at the time of data collection or prior to sharing.

5.3 Advertising and Marketing Partners

We may share anonymized or pseudonymized data with advertising technology partners to deliver targeted advertisements on third-party platforms. You can opt out of interest-based advertising by adjusting your browser or device settings or using industry opt-out tools such as the Digital Advertising Alliance (DAA) opt-out at optout.aboutads.info.

5.4 Legal Requirements

We may disclose your personal information if we believe, in good faith, that such disclosure is necessary to:

• Comply with a legal obligation, court order, or lawful government request
• Enforce our Terms of Service or other legal agreements
• Protect the rights, property, or personal safety of Mod Pizza, its employees, customers, or the public
• Detect and prevent fraud, security breaches, or illegal activity

5.5 Business Transfers

In the event of a merger, acquisition, corporate reorganization, bankruptcy, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website prior to any such transfer becoming effective.

5.6 With Your Consent

We may share your information with other third parties when you have given us explicit consent to do so, as disclosed at the time of collection.

6. Data Security

Protecting your personal information is a priority for Mod Pizza. We implement a comprehensive set of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmissions
• AES-256 encryption for sensitive data stored at rest
• Firewalls, intrusion detection systems, and network monitoring
• Regular vulnerability scanning and penetration testing
• Multi-factor authentication for internal system access
• PCI-DSS compliant payment processing infrastructure

6.2 Administrative Safeguards

• Strict access controls — employees and contractors only access data on a need-to-know basis
• Regular employee training on data privacy and security best practices
• Documented data handling procedures and internal privacy policies
• Vendor due diligence and data processing agreements with all third-party service providers
• Incident response plan for data breach notification and remediation

6.3 Data Breach Notification

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable state data breach notification laws. Notification timelines vary by state but we commit to providing timely notice as required by law and, where feasible, without unreasonable delay.

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in compliance with applicable U.S. law.

7.1 California Residents — CCPA/CPRA Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months, including the sources, purposes, and third parties with whom we share your information.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions (e.g., where the data is needed to fulfill a legal obligation or complete a transaction).
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but you may exercise this right by contacting us or using the "Do Not Sell or Share My Personal Information" link available on our website.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny services, charge higher prices, or provide a lower quality of service based on your exercise of these rights.

7.2 General U.S. Consumer Rights

Regardless of your state of residence, we provide all users with the following rights to the extent feasible:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information.
• Right to Deletion: You may request that we delete your personal information, subject to applicable exceptions.
• Right to Data Portability: Where technically feasible, you may request your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.

7.3 How to Submit a Privacy Rights Request

To exercise any of the rights described above, please submit a verifiable consumer request by:

• Emailing us at [email protected] with the subject line "Privacy Rights Request"
• Visiting our website at meal-modpizza.rest and using our online privacy request form (where available)

We will acknowledge receipt of your request within 10 business days and respond substantively within 45 calendar days. If we require additional time, we will notify you and may extend the response period by up to an additional 45 days as permitted by law. We may require verification of your identity before processing your request to prevent unauthorized access to your data.

You may designate an authorized agent to submit a request on your behalf. Authorized agents must provide written authorization signed by you, and we may require additional verification directly from you.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support our marketing efforts.

8.1 Types of Cookies We Use

8.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, and receive warnings before cookies are set. Please note that disabling certain cookies may affect the functionality of our website.

For detailed information about our cookie practices, please refer to our full Cookie Policy available on our website at meal-modpizza.rest.

8.3 Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Due to the lack of a consistent industry standard for responding to DNT signals, our website does not currently alter its data collection practices in response to DNT browser signals. However, you can exercise opt-out rights as described in Section 7 of this policy.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with legal, accounting, or reporting obligations. The following general retention periods apply:

When personal information is no longer needed, we securely delete or anonymize it in accordance with our internal data retention schedule.

10. Children's Privacy

Our website, mobile application, and services are not directed to individuals under the age of 18. We do not knowingly collect, solicit, or use personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon learning that we have collected personal information from a child under 18, we will take prompt steps to delete such information from our systems, unless we are required by law to retain it. We comply with the Children's Online Privacy Protection Act (COPPA) and all applicable state laws regarding the privacy of minors.

We encourage parents and guardians to monitor their children's internet use and to participate in and supervise their online activity. If you have concerns about your child's online privacy, please do not hesitate to contact us.

11. International Data Transfers

Mod Pizza is a United States-based company and our primary data processing activities take place within the United States. However, in the course of operating our business, some of your personal information may be transferred to, processed in, or accessed from countries outside of the United States, particularly through third-party service providers who operate internationally.

When we transfer personal information internationally, we take steps to ensure that your data receives an adequate level of protection, including:

• Selecting service providers located in countries recognized as providing adequate data protection standards
• Implementing contractual data processing agreements with standard data protection clauses
• Applying technical and organizational security measures to protect transferred data

By using our services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States, where data protection laws may differ from those in your jurisdiction.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by Mod Pizza. When you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy practices, or security of any third-party websites or services. Our Privacy Policy applies only to information collected through our own website and services at meal-modpizza.rest.

13. California-Specific Disclosures

In addition to the rights described in Section 7, California residents are entitled to the following additional disclosures under the CCPA/CPRA:

13.1 Categories of Personal Information Collected

In the past 12 months, we have collected personal information in the following CCPA categories:

• Identifiers (name, email address, IP address)
• Customer records information (payment information, order history)
• Commercial information (purchasing history and preferences)
• Internet or other electronic network activity information (browsing and usage data)
• Geolocation data (approximate location based on IP; precise location if app permission granted)
• Inferences drawn from other information (preferences, characteristics, behavior)
• Sensitive personal information (payment card numbers, precise geolocation — collected and used only as necessary)

13.2 Shine the Light Law

California Civil Code Section 1798.83 permits California residents to request and obtain information about the personal data we disclose to third parties for direct marketing purposes. To make such a request, please contact us at [email protected].

14. How to File a Complaint

If you believe your privacy rights have been violated or you are dissatisfied with how we have handled your personal information, we encourage you to contact us first so we can address your concerns directly.

To file a privacy complaint with Mod Pizza, please contact us at:

• Email: [email protected]
• Subject Line: Privacy Complaint

We will acknowledge your complaint within 10 business days and endeavor to resolve it within 45 days.

14.1 Regulatory Complaints

If you are not satisfied with our response, you have the right to file a complaint with the relevant regulatory authority. Depending on your state of residence, relevant authorities may include:

• California Residents: The California Privacy Protection Agency (CPPA) — cppa.ca.gov
• All U.S. Residents: The Federal Trade Commission (FTC) — ftc.gov/complaint
• State Attorney General: You may also file a complaint with the Attorney General's office in your state of residence.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date
• Sending an email notification to the address associated with your account (for significant changes)
• Displaying a prominent notice on our website homepage

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after any changes become effective constitutes your acceptance of the revised Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our Privacy Team using the information below:

When contacting us for privacy-related matters, please include your full name, email address, the nature of your inquiry, and any relevant account information so we can assist you as efficiently as possible.